Warranty Claim Sales Partner*Select your answerBuckford Illumination Group - VICBuckford Illumination Group - SABuckford Illumination Group - NSWStramac LightingRaylinc Lighting – QLDRaylinc Lighting – NTSouthern Lighting and DistributionH.I. LightingIntegral LightingMHLProject Name*(as per project name used on original purchase order) WE-EF Sales Order Number* Sales Partner Purchase Order Number* Product code(s)* Product DescriptionDescription of the problem*How many products are affected? Current location of products in question?* Has anybody from your team attended site for inspection? Yes No Has the SPD & RCBO been bypassed to confirm it is a fitting issue? Yes No Is a Surge Protection Device (SPD) used and is it fully functional (as per the warranty document)? Yes No Has the RCBO been checked and is fully functional? Yes No For any inground luminaires: Is there proper drainage in place as per the installation instructions? Yes No For any inground luminaires: Is the Junction Box installation as per the installation instructions? Yes No For any street and area luminaires: Are there any signs of moisture on the terminals of the connections in the pole base? Yes No For any street and area luminaires: Are there drip-loops in the cables in the pole base connecting the luminaire? Yes No Has the product been bench-tested? Yes No For control issues: Is there a site wiring plan available?Please provide evidence where possible in the section below. Yes No Any other commentsThis form filled out by* Contact PhoneEmail Image AttachmentsPlease attach any photos or other related documents (e.g. maps, site plans, etc) File Drop files here or Select files Accepted file types: doc, docx, xls, xlsx, ppt, pptx, pdf, jpg, png, gif, Max. file size: 10 MB, Max. files: 10. File number limit: 10 Single file size limit: 10MB Allowed file types: Word, Excel, PPT, PDF, Image, Video, Audio
